HexClad
Reviews and Complaints
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Verified Reviewer |
Land O Lakes, Florida
Very disappointed with this product. I have not had one time that I’ve cooked but they didn’t stick. My name is Daryl Blaxton. My phone number is 813-389-****.
I don’t believe in theses pans that I paid a good price on!!
These pans are worse than the old pans I got before. I bought them from a commercial on TV, and they have not done anything like what they showed. I'm constantly trying to cook with them, but they keep sticking so bad that everything that goes in sticks.
User's recommendation: Offer them $10 for the whole set that’s about what they’re worth
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Verified Reviewer |
Doylestown, Pennsylvania
Non stick …?????
I agree with other comments. My Hexclad large everything pan is terrible.
EVERYTHING STICKS, plus it is discolored and looks like it has permanent stains. I seem to have to use more oil rather than none. The hype was all a lie.
My original Ninja pans are far superior. What a waste of money to buy the Hexclad brand.
User's recommendation: Don’t buy Hexclad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible frying pan set
- I was one week past the 30-day return window and denied.
- AI asked for pics and sent seasoning videos.
- Pans still stick; I want a full refund.
I am so unhappy with this set. I have tried to return these numerous times, and I was one week after the 30-day return window and would not let me return.
They have AI reach out to me asking for picks, then they send me videos on how to season my pans. I am stuck seasoning my pans weekly, and there are still the same issues with pans sticking. I don’t even enjoy cooking anymore.
I never put them in the dishwasher; I spend too much time washing these, and I don’t want them. Please let me return them for a full refund.
- Everything sticks they dont cook evenly
Preferred solution: Full refund
User's recommendation: Don’t buy they are horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst pans ever!
They said that the pans don't stick. They do!
They said that the coating doesn't come off. It does!
I regret every penny I spent. They are not worth the money!
User's recommendation: Don’t Buy
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Verified ReviewerI paid 109.00 for the hex pan and it sticks and doesn't cook the way is the way it suppose to. I would to fill a real complient on this item
i have called and called and nobody will get back to me the pan that i bought is a piece of garbage i paid 109.00 and it is hex clad pan i don't know what to do now
The pan is not worth $109.00; it sticks and doesn't cook food the way it is supposed to. I want to get my money back.
- No pros
- Everything sticks
Preferred solution: Full refund
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Verified Reviewer |
Shelton, Connecticut
Resolved: Credit application
Need to apply credit to new order earned from previous order. Blah blah blah blah blah blah blah blah.
Preferred solution: Credit application
False Advertising As Non-stick.
- -Bought 6 HEX CLAD pots for the non-stick claim.
- -The pots felt solid and durable.
- -After first use they stick and burn, even on low heat.
I bought a set of 6 hex clad pots because it felt solid and durable; but I bought mainly because it is advertised as non-stick. After the first time use, the pots stick and burn each time, even on low heat. Disappointing!
- Solid durable pots
- Not non-stick
Preferred solution: Nothing. Please remove the "non-stick" label from the item description.
User's recommendation: Buy it if you are looking for heavy duty pots; but don't accept the lie that it's non-stick. If you are looking for non-stick please don't buy
Same here, I paid about $697 or so for their full set of cookware, and yes food constantly stick and it *** me off.
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Verified ReviewerLove them never sticks
works great on low heat nothing sticks i prepped them as directed, and they performed better then i expected
User's recommendation: buy them
Sugar Land, Texas
Warranty
- Pans are overpriced.
- Six pots and pans cost nearly $700.
- Pans stick even after seasoning; cheaper knockoffs perform better.
There pans are way too over priced for their performance and results. Ive purchased pans for a fraction of the price that lhave lasted a lot longer, and done a much better job.
I paid nearly $700 for six pots and pans as a Christmas gift to myself last year. Ive only had this set for one year and the pans are sticking all the time, whether it's to sauté vegetables or fry chicken. Especially sticks when I make eggs or French toast.
I seasoned all the pots and pans per the instructions. I have some knock off brands of hex clad that do a much better job and our fraction of the price.
- Heavy and solid
- Food sticks and burns
Preferred solution: Full refund
User's recommendation: don’t believe the hype
Sam experience for me - I had a pan and used it exactly as I was supposed to, but after a few months ,it ended up that most things would stick. I contacted the coapny and basically got the same response you did (makes me wonder if I was communicating with an AI bot) .
EVENTUALLY (after I told them I gave them a one-star review on Amazon), they offered me a replacement, which again had same problems.
Hexclad really did not act like a company eager to remedy problems and make customers happy the way any other premium seller (think Nordstrom's or REI) would -- Some people have great luck with their products I guess, but they do little to help those who have problems. And PS -- The one-star review I posted on Amazon 9 months ago now has been flagged as helpful by 830+ people -- I think people have been warned, though I hope Hexclad gets it that they could be earning great reviews if they provided good customer service.
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Verified Reviewer |
Stillwater, Minnesota
False Advertising
Theres a lawsuit going on. They over charge for their pans and their pans are not stick free .. there not as advertised!
User's recommendation: Don’t buy them.
The same happened with my skillet and I paid good money for it and I was so disappointed!
Phoenix, Arizona
Disappointed in Product
- After a year of use, the pans stick all the time even after seasoning.
- For the price paid, I would like a full refund.
We were so excited to use the Hexclad frying pans. After a year of use the pans stick ALL THE TIME. Even after carefully seasoning the surface the next use they stick.
For the huge price I paid for these pans, I would like a full refund.
User's recommendation: Do Not Buy
I agree
Quincy, Illinois
Messed up Mother’s Day gift
Nothing has been done, lots of promises no results no one got a hold of me yesterday all by email ordered it on April 28th and it didnt get sen out until the 5th of May and its arriving after Mothers Day
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Verified Reviewer |
Hamilton, Ohio
I have 2 pans, they are horrible
- Heat can't be increased; pans aren't nonstick.
- Searing sticks; results in a sticky mess.
- Regrets buying two; returned one; new one is as bad.
I cannot turn the heat up at all on these pans. They are not nonstick!
Don't even try to sear anything or you will have a sticky mess! I totally regret buying 2 of these.
I actually made the company send me a new one and returned one of them, and the new one is just as bad as the old one! It's a poor choice to pay this much for these!
- Cannot sear anything
- Must use oil or butter
- Not non stick
Preferred solution: Apology
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Verified ReviewerExplain my experience
- I had major sticking issues.
- Re-seasoning the pan per the website helped.
- Do not soak pans in soapy water; after cooking, water is okay, but not soap.
I was having major issues with sticking. I re-seasoned the pan like their website said to do and it helped.
But here is the BIG thing: do not soak the pans in soapy water. After cooking, its okay to put water in the pan, but not soap.
When its time to wash, wash it and rinse right away. I cant say they are perfect, but they are better.
- Sturdy
- Nice looking
- Seem to stick
Preferred solution: Directions on how to fix the sticking issue
User's recommendation: Don’t soak in soapy water
Had 2 of their pans sticking horribly in less than a month
- They followed instructions for both pans and prepared them.
- Both pans stuck; refunds requested and they'll return them; company did not respond.
I followed instructions on both pans, one was purchased new and replacement to prepare pans before using them. Both had this same issue and requested refund and would send both pans back to them.
They wouldn't respond back or resolve this issue with sticking pans. Really disappointed and feel that this should be a classaction case.
- Horrible products
Preferred solution: Full refund
User's recommendation: Do not purchase any products from then
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Hi Gina, We're sorry to hear you're having issues with your cookware and the experience you had with our support. Based on the photo you sent, some build-up and staining is present in the pan.
However they are easily removable with the right tools. Our experts recommend using our approved cleanser, use a neutral pH cleanser, polymer based sponge, and lukewarm water. A video of this can be found here: bit.ly/HexClean After the build-up has been removed, it is very important that you re-season your cookware to reactivate its non-stick qualities. You can re-season your cookware by following these steps here: bit.ly/HexSeasoning It is crucial that this process be repeated 2 to 3 times before cooking for best results.
If you're experiencing difficulties with eggs or omelets, adjusting the heat to low to medium and using a bit more oil or butter may help.
Unfortunately this platform (pissedconsumer) does not foster open communication and we are unable to locate your information to look into your account. If you have any further questions or need further assistance, we kindly ask that you contact us here for the opportunity to assist you: https://***/pages/contact -Brittany, HexClad Support
Just replace the whole set for her
If you decide to buy another, avoid Scanpan (made in Denmark) because they are very high maintenance and don't last longer than 2 years as most of them have chipped already. The company is good with replacing them though as they come with lifetime warranty against manufacturing defects. Trying All Clad anodized aluminum non stick.