HexClad

What happened? I don't know.

I only use plastic utensils; I never got it too hot. Three months old and everything I cook sticks.

When I purchased my Hexclad pots and pans and Costco. I listened very carefully.

First thing I learned is that you must wash thoroughly the pots and pans, then dry them well. Then you are to put a small amount of oil in each pot or pan, spread it all around the surface of the pot or pan. Then you are to heat it on medium for a given time. The second time I heard the pitch the person selling the product had been with the company, selling the items longer than the first person I listened to, and it made sense to me.

I have been a lifetime user of cast iron cookware. I was drawn to Hexclad because it doesn't rust like cast iron but has all the other properties that I love. The second seller said that the time for heating stated previously isn't actually long enough. The post and pans really need to be heated for 10 to 15 minutes with the oil in them.

When the time is up and the pan has cooled enough to handle you are to wipe it out so that any oil residue is gone. The oil and the surface material make these pans non-stick. It works the same way as with cast iron. This is where I think people get confused or don't understand.

When the pots or pans start to get sticky, how long that takes depends on how often you use the items on warmer heat, how much detergent you use when you clean them after use, what type of detergent you use. Ones that are super grease cleaners may need this next step more often than ones that are just normal grease cutters. As I stated before when the pot or pan begins to feel sticky as you wash it, or when foods start to stick, clean the item like you did the first time you used them. Clean thoroughly, dry, put the item on medium heat, put some oil in the pan, spread it around, let it heat for 10 minutes, wipe it out.

Now you have made it non-stick again. It works the same way with cast iron. Once and done is not how it works. I love the Hexclad because unlike my cast iron it doesn't not rust, leave rust stains on my counters, look dirty.

I can use it in the oven with high heat, I can take it camping and put it outside the direct fire and cook easily. I can most often use it and not have to wash it, I can just wipe all the stuff out of the pan.

I have had mine for approximately 6 months.

We cook everyday, mostly from scratch, my young grandchildren use these pots and pans. They know when to tell me that something started to stick to something, and I help them take care of the issue.

I've been shopping around for new high quality cookware! I started shopping with this company!

But the high quantity of bad reviews have made me decide against buying anything from this obviously corrupt company! Seems like they sell nothing but high priced junk! According to the reviews the absolutely do not stand behind their products! I would advise any unfortunate customer who has been cheated by this company, to report them to the Better Business Breue describing exactly what happened to you with these obviously inferior products!

Also confer with an attorney about filing a class action lawsuit for fraud and deception! This is necessary because as LONG DO S as these deceptive companies like this one get by with this, they will continue to deceive others with their inferior junk!

I had a terrible experience with HexClad after purchasing an 8-inch pan on Amazon for about $100.

I followed their guidance to use low heat with repeated seasoning. Scrambled eggs were fine, but fried eggs left a gunky mess that was very hard to clean.

What made things worse was the company's response.

Customer service gave me the runaround instead of standing behind their product - supposedly a lifetime warranty.

They first told me (3 months after buying) to go back to Amazon...Huh? Amazon has 30-day returns!

Rather than issuing a refund, they then pushed me into a drawn-out process. telling me to send photos, and jump through hoops to maybe get a replacement. That's not support; that's deflection.

It is not what you expect of a high-end company.

For a brand marketed as premium, this level of performance and service is deeply disappointing.

I posted a negative review on Amazon (which has received 830+ helpful votes in 9 months), and I strongly encourage anyone considering HexClad to read the one-star reviews on Amazon.

There are many more of them than you'd expect for a product at this price.

I wanted to like this pan, but the reality is simple: I've had far better results with much cheaper cookware that actually works.

Bottom line: Avoid HexClad. My experience is that the product didn't perform, and worse, the company did not stand behind it.