HexClad

I bought HexClad pans from Costco and have only used them for less than a month. Im very disappointed because one of the pans has already chipped, making it unusable.

You cannot print any label to return if you're not satisfied with your purchase. I did purchase two of them, so when I returned them, I had to pay $86 with FedEx to ship it back.

When I called them, they didn't even want to hear it. They made so many excuses. So, if you ever think of buying it, please order from Amazon.

At least you can return it if you don't like it. I've learned a lesson that cost me $86.

Well where do I begin? We purchased the cookware set and a wok at Costco as it seemed like a fair price and needed to replace our cookware at our Michigan and Connecticut homes.

After that purchase , we also decided to purchase 2- rectangular Griddles I tried 8 times only to be told to check with my financial institution ?

They told me , there was no reason the purchase could not go through on OUR end , and that it must be something causing this at Hexclad !

Upon reaching out several time , I gave up and decided HEXCLAD DID NOT WANT OHR BUSINESS period.

I d coded to try trusty old AMAZON , and was able to order without an issue. How amazing is that?

I wish we would have done that before trying with the company directly

Disappointed in the service and responses we got from Hexclad

John (Giovanni) Portera

231-675-****

porterajohn103@***.com

Less than 2 months after purchasing my hexclad cookware set they became scratched and started peeling and the company does not respond to messages. On further review I find that the company is using forever chemicals ( PTFE ) in their non-stick coating which is extremely dangerous to your health causing prostate cancer, testicular cancer, liver damage, thyroid disease, asthma, newborn death, low birth weight, decreased fertility for women, increase blood pressure for pregnant women, developmental behavioral changes in children, and interference with hormone production along with obesity and reduced immune response.

This is my second order with Hexclad. I was promised a $75 off of the next order.

I came in through a firm the $75 was not taken off of my order. Also, I placed my order within a couple of weeks all of everything that I ordered went on sale. I ordered the pots and pans for $379, they went on sale for $359. I also ordered the 5.5 quart saucepan that was $209 that went on sale $169 it was within the 14 days of my purchase., So its my understanding that I would get the sale price.

I would like to resolve this issue that I have and keep the pans. But if not, I would like a return label and I will return the items and maybe order them at a later date when I can get my issue resolved.

DO NOT BUY

Horrible customer service and products are not worth the price. I bought ten pieces sets almost one year ago, and all my pans are sticking now.

It took me over three weeks to speak to customer service, and they told me I didn't know how to use their products. I tried to tell them that I did not use the high heat. I was frying the eggs, and they still stuck. Their answer was they could not do anything about it because it was not under warranty.

They are using big celebrity chef to promote their products, and their products are not even close to high standards. I will never recommend that product to anyone.