HexClad Questions and Answers
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Question:
by
Vincent B Bud
#167552
Do I mail my pans in to get the replacement.
My pans are chipped. I want them replaced.
Do I mail old ones in?
I have a picture. I am not pleased with this process and wish I could talk to someone
Answer:
Question:
by
Hada B
#195057
I would like my small pan (8”) to be replaced. It lost the coating at the bottom and food is sticking.
How do I apply for the warranty and get a replacement? This is my 2nd request to this same issue and I have not heard back from you. I can be reached at 793899**** Orr hadaborgen@***.com. I can certainly be able to upload a pic of the pan, just tell me if needed and how to do it.
Hope to hear back from you soon. Thank you.
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HexClad
Hi Vincent, thanks for reaching out. We apologize to hear about any issues but do proudly stand behind our product and lifetime warranty. Please send us a request here so we can assist you hexclad.com/pages/contact - Brittany, HexClad Support