Contact HexClad Customer Service
HexClad Phone Numbers and Emails
Toll-Free Number:
-
(877) 838-3868
HexClad Emails:
How to Contact HexClad?
Most Popular Number:
| Total calls: 2 100 | Issues resolved: 42 | Last call: Dec 8, 2024 |
HexClad Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
HexClad Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call HexClad is 8778383868. 43% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as HexClad may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
HexClad Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call HexClad is 8778383868. 43% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as HexClad may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call HexClad mainly because of product/ service, request for information, shipping and delivery.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact HexClad is info@hexclad.com. 92% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
HexClad Website:
HexClad Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm (PST)
HexClad Customer Service Reviews
Hex squad website would not allow me to cancel my order when I accidentally ordered it. There is no phone support and the only way you can get a hold of them is through email or text.
They say they will answer my questions and try to get a can next week, however it could take one to five working days. This is ridiculous. I should be able to cancel an order immediately after I placed it if I need to. I am a reseller and a service is disabled and own business.
I uploaded my tax exempt certificate and I was told that it has to be hand carried into the store. There is no store where I live . They have a very terrible customer service department.
Basically nonexistent. I was suggested if you can order from another website or company to do so resteraunt.com or some other Resteraunt Supply company.
How Good is HexClad's Customer Service?
Summary of HexClad Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call HexClad?
Product/ Service Question:
- “I bought the 14 in pan and lid. My order is in.I would like to purchase a 12 in also. I seen it I could a discount for $33”
- “Warranty submission”
- “Warranty”
Shipping and Delivery Question:
- “Order not shipped”
- “Just received my delivery in one of my boxes is completely empty”
- “Missing order”
Request for Information Question:
- “Check on orders”
- “Question about a warranty”
- “Specials questions”
Return/ Replace Question:
- “Print return label not working”
- Return label
- “Return/exchange”
Payments and Charges Question:
- “I received a $75 credit for my thousand dollar pan purchased I made in May trying to use it and it won't allow the code. It expires on the 26th and I really wanted to use it to buy the last two pans I needed.”
- “To pay on my bill”
- “Discount coupon not working either”
Activation/ Cancellation Question:
- “Cancel my order”
- “Unsubscribe from texts”
- “My sincerest apologies to Hex clad. Even though they were closed for the weekend someone took it upon themselves to cancel my order as I requested. I jumped the gun and I am completely sorry and embarrassed.”
Refund Question:
- “Want my refund”
- “Refund”
- “Refund hasnt been issued”
Cards Question:
- “Credit card charged twice, no order number”
- “Paying with debt card”
- “About getting a gift card”
Staff Question:
- “Service issue”
- “Manager”
- “I'm disgusted I ordered before Christmas and my daughter doesn't have her dolls. This is absolutely unacceptable. I just went through this *** and text and went in. I'm disgusted with your service.”
Account Question:
- “I'm having trouble getting into my account”
- “Got offer for free set pans. Want to verify”
- “I forgot to register my Hexckad 14" wok and cover that I purchased several months sgo”
Website/ Application Question:
- “Website help”
- “Need to submit a claim but your website won't let me!!”
- “Error on website”
Employment Question:
- “Open job positions”
Other Question:
- “Duplicate on order.. 2 sets of 8x10 fry pans”
- “Too many messages. Want to be removed from your records”
- “Only received 6 pieces and we bought the twelve piece set”
Compare HexClad Customer Service To
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